Help from Patch & the PC team

I’m Patch the Duck, Pataskala Customs’ AI shopping and customer service assistant. I can help you explore products, understand our services and prepare a custom-order inquiry. Our staff handles final quotes and project approvals.

We help businesses, schools, teams and individuals with custom apparel, printing, embroidery, promotional products, signs, graphics, laser engraving and design. Tell us what you want to create and we can help identify the next step.

Call 740-919-5876, email info@pataskalacustoms.com or use our Contact page. Published shop hours are Monday–Friday, 10 AM–6 PM.

Our published address is 320 Jefferson Park Dr., Pataskala, OH 43062. Contact us before planning a visit if you need to confirm current hours or pickup arrangements.

Yes. We can help select apparel and a decoration method for your logo. Share the item, quantity, colors, decoration locations, artwork and needed-by date. Final suitability and pricing are confirmed in your quote.

Yes. Tell us who will wear it, how it will be used, the quantity and your budget if you have one. We can help compare suitable options; available sizes and colors depend on the specific style.

Screen printing can be a good fit for larger runs of the same design, especially with a limited number of ink colors. Share your artwork, quantity and print locations so the team can compare suitable production methods.

Yes. To prepare a quote request, we need the garment or preferred type, size and color breakdown, artwork, print locations and needed-by date. Staff will confirm the final price and schedule.

DTG prints ink directly onto a suitable garment. DTF prints a design onto film, then transfers it to a suitable garment using heat. Artwork, fabric, quantity and the desired finish help determine which method fits your project.

Small full-color projects are something we can help with. Share the quantity, garment and design so the team can confirm a suitable method, availability and price. A small order does not mean every material or decoration is supported.

Yes. Share the garment or hat style, quantity, logo and preferred placement. The team will review artwork detail, decoration area and suitability before confirming the order.

Digitizing prepares artwork as stitch instructions for an embroidery machine. It is different from simply uploading a logo image. The team will confirm any setup work and applicable charges for your project.

The team needs to confirm the current setup-fee and waiver rules for your order. Share the hat style, total quantity, decoration method and whether this is a new logo or a reorder so we can get you an accurate answer.

Send the best original artwork you have, the desired print or embroidery size and the intended product and placement. Use the upload option shown on the product when available, or ask staff for the appropriate submission method. File acceptance does not mean production approval.

Yes. Pataskala Customs offers graphic design. Describe your idea and share useful references. The team will confirm the design scope, any art charges and approval process before proceeding.

Patch can help collect your request. Production suitability and artwork approval need staff review. An uploaded file or a chat response is not approval to print.

Please provide artwork you own or have permission to use. The team may need to review authorization for school, company or other third-party marks before proceeding.

We can help plan a mixed-color and mixed-size order. Available combinations depend on the product. Use the options shown on the product page, or send a breakdown with your quote request. Do not assume an order qualifies for a combined discount until staff confirms it.

Minimums depend on the product, decoration method and project. Tell us what you need and how many. We will help determine a suitable route without applying one minimum to every service.

Patch can help prepare the details for a quote. Final custom pricing comes from the PC team after reviewing the product, artwork, quantity, decoration, timing and delivery requirements.

The product, quantity, sizes, decoration method and locations, artwork preparation, personalization and delivery needs can affect pricing. Your quote will confirm the applicable items and charges.

Use the chart for the exact garment style and age group. Youth and adult sizes are different. If the product combines garment styles, check the chart for the selected style or ask staff before ordering.

Check the product’s current options and availability. For a custom quote, the team must confirm stock before committing to the order. Catalog examples do not guarantee inventory.

Browse the Warriors Fan Zone collection for Watkins Warriors gear. If you mean a different Warriors organization, tell us its full name so we can help with the right team.

Browse the Hornets Fan Zone collection for Licking Heights gear. If you mean another Hornets organization, tell us which one.

Which Panthers school or organization do you mean? Teams can share a mascot, so we want to match the correct name, colors and artwork.

Yes. Tell us the sport, organization, number of players, size breakdown, names and numbers, and needed-by date. Staff will confirm the uniform style, artwork and production requirements.

Tell us the exact youth and adult sizes needed. The team will check available styles and sizing. Youth and adult size labels should stay separate in the roster.

Yes. We can discuss an online store for your school, team, organization, event or business. Share your audience, expected products, ordering dates and fulfillment needs so staff can plan the right setup.

Fundraising arrangements depend on the program. Staff will confirm the contribution, products, pricing, ordering window and payout terms. Patch should not promise a percentage without the approved terms for your specific shop.

Only if a supported, verified connection provides that order. Otherwise, share the store name and use the staff-assisted support route. An order from a separate team store may not appear in Shopify order lookup.

Yes. Share the type of item, quantity, event date, artwork and budget. The team will help review suitable promotional products and confirm availability, decoration and pricing.

Yes. Tell us the dimensions, quantity, indoor or outdoor use, artwork and needed-by date. Let us know about installation or finishing requirements so staff can confirm the right material and approach.

Yes. Custom sizing can be requested. Share the dimensions, intended use and any finishing needs for staff to review.

We offer laser engraving. Tell us the item and material, quantity, artwork and placement. Staff must confirm material and product suitability before accepting the job.

Most standard in-house custom orders, including standard Richardson 112 and select stocked PTS hats, typically take 5–10 business days after required artwork approval and product availability confirmation. Many orders finish sooner, but please allow the full window during busy periods. Larger bulk, specialty or outsourced work may take longer and is quoted individually. Tell us your needed-by date; staff must confirm any specific deadline. Shipping transit time is additional.

Rush requests need staff approval. Share the exact date, quantity, product and artwork status so we can check feasibility. Patch cannot guarantee production or delivery dates.

Local pickup is available where offered for your order. Select it when available at checkout or confirm it with staff. Wait for a ready-for-pickup notification before collecting the order.

Use the available checkout shipping options for online products, or ask staff to confirm shipping in a custom quote. Patch cannot determine an exact charge without the applicable order and delivery details.

Contact the PC team with your order reference and a description of the problem. Staff may request photos to review it. We will help you reach the right person; any replacement, refund or other resolution must be confirmed by the team.

Please contact staff to review the item and reason for the request. Custom and personalized orders can have different conditions from standard retail items. Patch cannot approve a return or promise a refund.

Use the personalization options supported by the product. Enter spelling and numbers exactly and review them before checkout. If the option is not available, request a custom quote instead of placing an order and assuming it will be added.

Each item needs the correct personalization attached to it. Where the product workflow requires it, add each personalized item separately. For a larger roster, ask staff for the approved team-order process.

Yes. PC can adapt its existing team-design concepts for another organization, including the team name, mascot and colors, subject to artwork rights and production review. Send the original product link and the full name of the destination team. The new version may need artwork approval and a separate quote or order.

Yes. Share the original product or design and identify the destination organization, colors and requested changes. The team will review artwork permissions, feasibility, pricing and approval. Do not buy the original team’s item unless its options explicitly support your team.

Yes, you can request an adaptation for another school or organization. Provide its full name, approved artwork and desired changes. A request does not mean that a ready-to-buy product already exists.

Yes. Use the available human-handoff option, contact form, email or phone. Staff can review your project during business hours. Patch should not claim someone has been notified unless the system confirms the handoff.