RETURNS & ORDER ISSUES.
We want your personalized order to be right. Because many of our products are made to order, please review the artwork, personalization and sizing information before completing checkout.
Personalized or one-of-a-kind items: Items made with individual names, numbers, photos, or customer-specific artwork are generally not eligible for change-of-mind returns once production begins. Customers are responsible for checking and approving proofs and submitted information, including spelling and roster details. If the finished product differs from the approved proof or order specifications because of a PC production error, or arrives damaged or defective, contact us so we can review an appropriate remedy.
Customer-provided information and proof approvals
Customers are responsible for checking the accuracy of all information they submit and all proofs presented for approval. This includes names, spelling, numbers, team rosters, business names, logos, artwork, layout, and other details shown on the proof. Approving a proof authorizes PC to produce the order as shown. If an error is visible on a proof that the customer approved, it is generally considered an approved customer instruction rather than a PC production error, even when PC prepared the proof using a customer-supplied spreadsheet or roster. When a proof is not part of the ordering process, the information entered or submitted by the customer serves as the production reference.
When PC makes a production error or an item has a defect
We stand behind our workmanship. If the finished product does not match the approved proof or accepted order details because of a PC production mistake — for example, the approved name says “Smith” but we print “Smtih,” we use the wrong player number, or we place artwork differently from the approved placement — or an item arrives with a defect such as a torn seam or faulty stitching, please contact us as soon as possible. Include the order number, photos, and a description of the issue. We will review the circumstances and provide an appropriate correction, replacement, or refund, consistent with applicable law. These protections apply to personalized products as well.
Personalized and one-of-a-kind items
Items customized with a person's name, number, photo, or unique customer-specific artwork generally cannot be returned or exchanged for a change of mind, a customer-selected incorrect size, or an error in information submitted or approved by the customer after production begins. These items usually cannot be resold. If a customer-approved proof contains an incorrect spelling, number, or other detail, a free remake or full refund is not automatically available. We may be able to help with a correction or replacement at an agreed cost on a case-by-case basis, depending on the product, production status, and circumstances. This does not limit rights or remedies required by law.
Standard designs and non-personalized merchandise
Products featuring one of our regular, publicly offered designs — such as a Watkins spirit-wear shirt with only the standard Watkins design and no individual name or number — may qualify for a return even if the design was printed after purchase. For eligible standard merchandise, contact us within 30 days of delivery to request a return or exchange. The item must be unworn, unwashed, in original resalable condition, and have its original tags attached if tags were provided, along with proof of purchase. Please request approval before returning an item. Any clearly disclosed final-sale, special-event, or team-store-specific terms still apply where permitted by law.
Order changes or cancellation
Contact us promptly if you need to correct or cancel an order. Changes may be possible before production starts. Once materials have been ordered or work has begun, custom-order changes and cancellations may be restricted; we will explain the specific status and any applicable charges or legal rights before resolving the request.
Returning an eligible item
To request a return, email info@pataskalacustoms.com with your order number and reason. Please wait for return instructions before shipping. For approved standard returns unrelated to our error, return shipping costs may be the customer's responsibility. Refunds to the original payment method are initiated after eligibility and condition are confirmed.
Team stores, bulk orders and specialty production
Uniforms, jerseys, team-store orders, special event merchandise and large custom orders may carry their own approved terms, timelines and return restrictions disclosed before ordering. Any applicable legal rights remain in effect.
Pataskala Customs is operated by Club Weekender LLC. These terms are intended to apply to orders placed on or after the date this policy is published. They do not retroactively change the terms offered for earlier orders.