Return & Refund Policy

Pataskala Customs
Operated by Club Weekender LLC
Last updated: October 20, 2026

Our Commitment

We stand behind the quality of our products and workmanship. Because many of our products are custom-made, personalized, or produced specifically for your order, return eligibility depends on the type of merchandise and circumstances.

Please review all sizes, artwork, spelling, personalization details, and proofs before approving your order.

Standard Merchandise — 30-Day Returns

Eligible standard, non-personalized merchandise may be returned or exchanged within 30 days of delivery, including regular spirit wear designs that do not contain individual names, numbers, or customer-specific personalization.

To qualify, merchandise must be unworn, unwashed, in original resalable condition, and accompanied by proof of purchase. Original tags must remain attached if provided.

Items produced after purchase may still qualify if they feature one of our regular, publicly offered designs.

Please contact us for authorization before returning merchandise. Clearly disclosed final-sale, special-event, or team-store conditions may apply, subject to applicable law.

Custom & Personalized Merchandise

Products customized with individual names, numbers, photographs, business logos, customer-specific artwork, or other unique details are generally not eligible for change-of-mind returns or exchanges once production begins.

This includes returns requested because of incorrect customer-selected sizes, spelling, numbers, or information submitted or approved by the customer.

If a correction or replacement is possible, we may offer one at an agreed cost on a case-by-case basis.

These restrictions do not affect rights or remedies required by applicable law.

Artwork & Proof Approval

Customers are responsible for reviewing the accuracy of submitted information and artwork proofs, including names, spelling, numbers, rosters, logos, design layouts, and decoration placements.

Approval of a proof authorizes Pataskala Customs to produce the order as shown.

Errors that are visible in an approved proof are generally treated as approved customer instructions, including when Pataskala Customs prepared the proof from customer-provided information.

Where no separate proof is provided, the customer-submitted order details serve as the production reference.

Production Errors, Defects & Damaged Merchandise

If we make a production error, the finished product does not match the approved specifications, or an item arrives damaged or defective, please contact us as soon as possible.

Provide your order number, photographs, and a description of the problem.

We will review the circumstances and provide an appropriate correction, replacement, or refund consistent with applicable law.

This protection applies to custom and personalized merchandise as well.

Order Changes & Cancellations

Please contact us promptly if you need to change or cancel an order.

Changes or cancellations may be possible before production begins.

Once materials have been ordered, artwork preparation has begun, or production is underway, cancellation or modification may be restricted. Any applicable charges and options will be reviewed based on the order's status and applicable law.

Team Stores, Uniforms & Bulk Orders

Custom jerseys, uniforms, team stores, fundraising merchandise, special-event products, and large bulk orders may have separate approved production and return terms.

Any applicable restrictions will be disclosed as part of the ordering process. Mandatory consumer rights remain unaffected.

How to Request a Return

Email info@pataskalacustoms.com with your order number, reason for the request, and photographs when appropriate.

Please wait for return authorization and instructions before shipping merchandise back.

For approved standard returns unrelated to our error, return shipping costs may be the customer's responsibility.

Refunds to the original payment method are initiated after return eligibility and product condition have been confirmed.

Contact Information

Pataskala Customs
320 Jefferson Park Drive
Pataskala, OH 43062

Phone: 740-919-5876
Email: info@pataskalacustoms.com

Pataskala Customs is a DBA of Club Weekender LLC.

This policy applies to orders placed on or after its publication date. It does not retroactively alter terms previously offered to customers.